Shellock
Support
Help for shell collectors
Write to support@shellock.net. Tell us which device you use and what you were doing, and add a screenshot if you can. We usually reply within a few days.
How do I import my existing catalogue?
Open Settings → Import from Excel/CSV. Shellock recognises common column names in English and Italian, maps quality grades to the GEM to F− scale, groups similar dealer names and can check names against WoRMS. You confirm each step before anything is saved.
Where are my photos kept?
On the Free plan, photos are saved only on the device where you add them: make a backup from Settings → Photos on this device. On paid plans, photos are stored online and appear on all your devices.
How do I get my data out?
Settings → Export collection to Excel (or CSV) gives you your whole collection, at any time, on any plan.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google. On iPhone open Settings → your name → Subscriptions; on Android open Google Play → Payments and subscriptions. Your collection stays in Shellock after a subscription ends.
How do I delete my account?
Settings → Delete account. Your account, collection, dealers and photos are deleted for good. Export first if you want a copy.
Data sources
Scientific names, distributions and species lists come from WoRMS, the World Register of Marine Species (WoRMS Editorial Board, CC BY 4.0). Maps and place names come from OpenStreetMap contributors (ODbL), and the globe uses Natural Earth (public domain).
Privacy and terms
Read the Privacy Policy and the Terms of Use.